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Research: 71% of UK consumers to avoid online shopping if they have to pay to return - Latest Retail Technology News From Across The Globe - Charged
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Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
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Zara click and collect sign outside Buchanan Street store during coronavirus pandemic lockdown, Glasgow, Scotland, UK Stock Photo - Alamy
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Retailers should refrain from introducing online return fees to keep customer loyalty - Retail Insight Network
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